FIIAA Maison des loisirs et de la Culture de Yaoundé

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commentaires 5

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  Lily Asongfac

  :: 04 October 2023 00:15:07

  On a more positive note, I must mention that the facilities and amenities of the hotel remained as impressive as they were during my initial stay. The rooms were clean, comfortable, and well-maintained, and the other staff members I encountered were friendly and helpful during my first stay. I recently had the opportunity to stay at this hotel in Yaoundé for the second time, and my experience was a stark contrast to my previous visit. During my first stay, I was genuinely impressed by the quality of service (From the receptionist called John, and the kitchen staff) and the overall atmosphere of the hotel, but unfortunately, my most recent encounter left me deeply disappointed. Upon returning to the hotel after 11 days, I expected a similar level of hospitality and professionalism. However, my encounter with the receptionist was nothing short of disheartening. The receptionist, whose name I caught to be Grace (with a French pronunciation), treated me with a level of rudeness and indifference that was shocking. It's not unreasonable to expect courteous and respectful service when checking into a hotel, but I felt as though I was met with hostility instead. The stark difference between the warm reception I received during my first stay and the cold, unhelpful attitude on this occasion was jarring. I tried to maintain my composure and remain polite throughout our interaction, despite the receptionist's demeanor. Nevertheless, it was a deeply unpleasant experience that tarnished my perception of this establishment. It's essential for a hotel to maintain consistency in service quality and guest treatment. The discrepancy between my two visits is concerning, and I hope that the management takes steps to address this issue. Every guest, whether returning or new, should be treated with respect and courtesy.

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  Pamella Mbouna

  :: 16 January 2020 08:43:17

  Nice

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  Marc Stephan Nkouly (McStean)

  :: 19 July 2019 07:09:00

  I admit the space is really well decorated with nice arts facts.

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  Christian D.

  :: 07 January 2019 17:34:16

  Top 😁

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  Greg Junior

  :: 02 October 2018 11:42:01

  Very good guest house to rest in yaounde